Job Service Delivery Manager

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Otis & Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD > Service Delivery Manager

Role Overview:

The role of a service delivery Manager is to manage and support the engineers out in the filed. They will manage their service visits, monitor the completion on both service, callouts and minor and small repairs. They will report back to clients, attending client meetings, order parts etc.

On a typical day you will:

The day varies but it will be reporting figures, ordering parts, having meetings, attending site to meet with engineers to carry out audits, dealing with client issues, working closely with admin so the reporting goes out to the client s

What You Will Need to be Successful:

A successful candidate will need to be able to work well in a close team and have the desire and passion to want to succeed. Have to work sometimes under pressure and meet deadlines.

Service Deliver Manager (Elevators)

The Field Manager is responsible for directing and supervising all service routes delegated to him in a safe, quality driven and cost effective manner.

This includes ensuring that all engineers are working to the company guidelines by carrying out Fatality Protection Audits and weekly checking all timesheets and that job sheets are submitted.

Building good working relationships with clients and contractors is an essential part of the role, attending meetings and ensuring all their requirements are met either by themselves or the Central Administration team.

Ensuring that engineers have all the equipment required to complete their jobs, including sufficient PPE and ordering parts as and when required.

Ensure Adherence to ISO & BS Standards as follows;

• OHSAS 18001:2007 - Health & Safety Management systems

• ISO 14001:2015 – Environmental Management systems

• ISO 9001:2015 – Quality Management systems

Ensure Compliance with company policies and procedures including:

• Otis UK&I Environmental, Health and Safety Policy

• World Wide Job Site Safety Standards (WWJSSS)

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at Write to the company

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